Return of Goods Policy

All returns or exchanges must be completed within 14 days of placing your order.

Items to be returned must be unused, unworn and unwashed, complete with their original packaging, tags, and our supplied receipt/invoice.

You will be required to organise, and pay for the return of goods to our address.

Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met.

This does not affect your statutory rights, and is in compliance of the relevant UK laws.
 

Return of Goods Procedure

 
1. Contact the returns department including the following information:

Your Name
Your Address
Your Order Number
The Reason for Returning the Item

2. We will confirm receipt of your email within 1 working day, or 2 working days if the email is sent on a Saturday or Sunday, and you will be instructed on what action you will need to take to return the goods.
3. The original receipt or invoice must be returned. We will not proceed without this.
4. Once the returned goods have been checked and verified, your account will be credited.

For your safety It is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.
 

Faulty Goods 

If in the unlikely event goods arrive faulty, a full refund or replacement will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).

Refunds 

All refunds will be placed on the original card used for the purchase. Please allow 14 days for the refund to credit your account. 

Cancellation Rights

You have the right to cancel your order within 7 working days without giving a reason. The 7 days start from when you receive the goods.