We are happy to offer a full refund* or an exchange on all website orders if returned within 14 days of receipt, or 21 days in the case of international orders**. Items will only be accepted in their original condition and packaging with all tags attached. All exchanges will be charged return postage at full postal rate.
*Full refund will not include any postage costs Items in the UK to be returned should be sent to the following address:
PO Box 3022
Items should be sent by recorded post and securely packaged. Please include a note with your original order number and order date. Streetcasuals.com cannot accept responsibility for loss or damage to items being returned.
**Items to be returned from outside the UK can not be delivered to a P O Box – please contact us on firstname.lastname@example.org for our full returns address.
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you believe an item bought from us to be faulty in any way, please contact:
We will respond within 24hrs and advise how to proceed. Please do not return the item until we have responded to your email. Any item found not to be faulty, returned before our acknowledgment, will be returned to the sender at their own cost.
Return of Good Policy
All returns or exchanges must be completed within 14 days of placing your order in the UK and 21 days in the case of international orders.
Items to be returned must be unused, unworn and unwashed, complete with their original packaging, tags, and our supplied receipt/invoice.
You will be required to organise and pay for the return of goods to our address.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights and is in compliance of the relevant UK laws.
Return of Goods Procedure
1. Contact the returns department including the following information:
Your Order Number
The Reason for Returning the Item
2. We will confirm receipt of your email within 1 working day or 2 working days if the email is sent on a Saturday or Sunday, and you will be instructed on what action you will need to take to return the goods. 3. The original invoice or a note with your name, address & order no must be included. We cannot proceed without this information. 4. Once the returned goods have been checked and verified, your account will be credited via Paypal. In our experience this can take a day or 2 to reach your account although you should receive a confirmation email from Paypal immediately. Items should be sent by recorded post and securely packaged. Please include a note with your original order number and order date. streetcasuals.com cannot accept responsibility for loss or damage to items being returned.
In the unlikely event that goods arrive faulty, a full refund or replacement will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost, unless proof of postage cost is supplied) and any other costs that have been incurred as a direct result of faulty goods being supplied (providing proof is supplied).
All refunds will be made via Paypal. Please allow 14 days for the refund to credit your account.
You have the right to cancel your order within 7 working days without giving a reason. The 7 days start from when you receive the goods.